I'm sure, like myself, a lot of people out there remember when customer service was "top notch" at all reprographic companies. The old saying "bend over backwards" was used quite often along with "the customer is always right". Blueprinters got their customers based on their customer service and problem solving - not on how cheap the prints were.
What has happened to that mind set?
I have heard some horror stories lately about customer service. It is almost as if the companies you pay to do your printing think you will come there no matter what. I know better AND I know customer service. Anyone who has ever dealt with me knows I aim to get it right the first time and as fast as possible. Those that don't know me should give me a call (704-301-6123) and let me do some printing for them. I'm sure it would bring back those memories of Customer Service.
Jane Morgan
Just think about how much more time "blueprinters" should have for customer service now than back in the 80s when a person had to feed an original and a piece of paper into a machine 1200 times to make 30 sets of 40 originals. Each time taking a chance there could be a folded corner, the print would be to light, to dark or not straight on the sheet- resulting in a "do over" or (even worse) a complaint from the customer.